Shipping Policy
At Donna Arnold, we are committed to providing reliable and efficient delivery for every order. This shipping policy outlines our processing times, delivery estimates, and shipping procedures so customers clearly understand what to expect.
Delivery Timeframes
Orders are generally processed within 24 to 72 hours after payment has been confirmed. After shipment, delivery typically takes between 5 and 14 business days.
Delivery times may vary depending on circumstances such as:
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Severe weather conditions
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High seasonal demand or increased order volume
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Customs clearance procedures, when applicable
Chinese New Year Notice (February)
During February, international shipping operations may be affected by the Chinese New Year holiday. Many production facilities, fulfillment centers, and shipping partners operate at reduced capacity or temporarily pause operations during this period.
As a result, order processing and shipment may be delayed. In certain cases, dispatch times may extend by an additional 4 to 5 weeks beyond the standard processing timeframe. These seasonal disruptions are temporary and outside the control of Donna Arnold.
Orders placed during this period are accepted with the understanding that extended processing and shipping times may apply due to the holiday.
Free Shipping
All orders placed with Donna Arnold include complimentary shipping. There is no minimum purchase requirement, and no additional shipping fees apply. Our goal is to keep the checkout process simple and transparent.
Shipping Method
Items are shipped directly from our supplier. This approach allows for streamlined handling, reduced internal delays, and quality control prior to dispatch.
Order Processing
After an order is placed, a confirmation email is sent with the purchase details.
Orders are prepared and shipped within 24 to 72 hours.
Once dispatched, a separate email containing tracking information is provided so the shipment can be monitored.
Tracking Information
Every order includes tracking. The tracking number sent by email allows customers to follow their package and view delivery updates through our website.
Customer Support
For questions regarding shipping or an existing order, our support team is available to assist.
Email: support@donnaarnold.com
We aim to respond to all inquiries in a timely and professional manner.
Delays and Unforeseen Events
While we strive to meet the estimated delivery times, delays may occasionally occur due to factors beyond our control, including:
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Customs inspections
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Severe weather conditions
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Force majeure events
Donna Arnold is not responsible for delays caused by these external circumstances. We appreciate your understanding should such situations arise.
Closing Statement
Donna Arnold is dedicated to providing a smooth and dependable online shopping experience, including efficient order fulfillment.
For additional information or assistance, please contact: